Refund Policy

1. Our approach

We want every customer of BK Empreendimentos e Negócios Digitais LTDA to feel confident purchasing our SaaS platforms, AI tools and infoapps. This Refund Policy explains when and how refunds are available. It applies unless a specific product page or order form states different terms, in which case those specific terms apply.

2. Eligibility window

For most one-time purchases and first-time subscription charges, you may request a full refund within 7 calendar days of the original purchase date, provided the product or service has not been substantially used or abused (for example, extensive API usage, downloaded deliverables, or completed onboarding calls for done-for-you services).

3. Subscriptions and recurring billing

• You can cancel a recurring subscription at any time; cancellation stops future charges but does not automatically refund the current billing period.
• Refunds for a current billing period are evaluated case by case, and are generally available if the Service was materially unavailable or defective and we were unable to resolve the issue.
• Renewal charges are refundable only if requested within 7 days of the renewal date, under the same conditions as new purchases.

4. Non-refundable situations

• Custom development, consulting or done-for-you work once work has substantially begun
• Add-ons, usage-based charges (such as AI/API consumption) or third-party fees already incurred
• Requests made after the eligibility window described above
• Accounts suspended or terminated for violation of our Terms of Use

5. How to request a refund

Email contact@bkempreendimentos.online with your order details (name, email used at purchase, product and purchase date) and the reason for your request. We aim to respond within 2 business days.

6. Processing time

Approved refunds are issued to the original payment method. Depending on your bank or card provider, funds typically appear within 5 to 10 business days after approval.

7. Chargebacks

We ask that you contact us before opening a chargeback with your bank or card provider, so we can try to resolve the issue directly and quickly. Unjustified chargebacks may result in suspension of access to the Services.

8. Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase is the one that applies to that purchase, unless a change is required by law.

9. Contact us